Beyond the labels
These metrics matter so much because they measure the satisfaction of the two groups that are critical to successful service delivery: the client and the service provider.
Through analysis of a client’s satisfaction levels, a service provider is able to adapt and hone their service delivery. But exemplary service delivery depends not only on an expertly tailored approach, but also on the commitment and the passion of the people delivering it. By keeping close to their people and gathering feedback on their workplace experience, a service provider can monitor satisfaction levels and make any changes necessary to ensure that their people remain inspired and driven.
Net Promoter Score®
Net Promoter Score® or NPS® measures customers’ loyalty by asking them how likely they are to recommend a brand to a colleague or a friend.
K2 Bespoke holds an NPS® of 80, which is officially rated as world-class. For context, the NPS® scale runs from -100 to +100, with above 0 being rated as good, above 20 as favourable, above 50 as excellent, and above 80 as world-class.
Great Place To Work®
Great Place To Work® or GPTW® is the global authority on workplace culture.
To obtain the GPTW® accreditation, a company must demonstrate that everyone who works for them has a consistently positive experience.
They must prove that their leaders are caring and foster an environment in which everyone has a purpose, can contribute new ideas, and is able to access the resources they need to thrive in their role.
In summary
At the beginning of 2025, K2 Bespoke was re-certified globally as a Great Place To Work® for the second year in a row.
- Our Trust Index score is 90%.
- Our Values score is 88%.
- Our Leadership Effectiveness score is 92%.
In all 3 areas, our scores exceed those of the Top 5 workplaces in the world in 2024.
Here's our proof
