An interview with Amanda Lillie – K2’s new Global Head of CX
Group Managing Director, Jo Wakeham, is joined by Amanda Lillie to talk about Amanda’s new role as K2’s Global Head of CX.
In her new role, Amanda will address multiple elements that enhance the customer experience, focusing on both collaborating and truly listening in order to “build on greatness”. In addition, she will work closely with all offices and departments across the business, to pinpoint any areas for improvement and build on our already ‘world-class’ client survey results, as we strive to not just meet expectations, but to exceed them. In conversation with Jo, Amanda goes into more detail about what the role of Global Head of CX entails, as well as discussing what it is that CX means to her and the importance of not being afraid to “shake the tree”.
In her new role, Amanda will address multiple elements that enhance the customer experience, focusing on both collaborating and truly listening in order to “build on greatness”. In addition, she will work closely with all offices and departments across the business, to pinpoint any areas for improvement and build on our already ‘world-class’ client survey results, as we strive to not just meet expectations, but to exceed them. In conversation with Jo, Amanda goes into more detail about what the role of Global Head of CX entails, as well as discussing what it is that CX means to her and the importance of not being afraid to “shake the tree”.
We look forward to sharing details of the projects Amanda is working on as her role evolves.
Read more about K2’s customer experience/‘Always on’ Experience Mission
